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Shipping


To which countries are DillySocks shipped?

Europe

We currently ship to the following countries:

  • Switzerland
  • Germany, Austria
  • Austria, Belgium
  • Belgium
  • Denmark
  • Finland
  • Finland France
  • Great Britain
  • Italy
  • Luxembourg
  • Netherlands
  • Norway
  • Poland
  • Sweden
  • Spain
  • Czech Republic
  • Hungary



Overseas

Information on this will follow shortly. In the future, we will send all overseas packages with DHL Express.



Which shipping partners does DillySocks work with?


In Switzerland, our shipping partner is DIE POST.

In Germany, Austria and other European countries, we ship our parcels with DHL.

Your country is not on the list? Send us a message to < contact@dillysocks.com >.

Do I have to pay shipping costs?

Shipping costs for standard shipping and B-Post (CH)


From an order value of CHF 60,- (Switzerland) / EUR 45,- (Germany) / EUR 60,- (other European countries in Europe) shipping is free of charge.



The following shipping costs apply for orders below this value:

  • Switzerland (B-Post): CHF 3.95
  • Germany (Standard): EUR 4.95
  • Austria (Standard): EUR 4.95
  • France (Standard): EUR 6.95
  • Belgium, Denmark, Luxembourg, Netherlands, Austria, Poland, Switzerland, Czech Republic: EUR 6.95
  • United Kingdom, Italy, Sweden, Slovakia, Slovenia, Spain, Hungary: EUR 7.95
  • Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Norway, Portugal, Romania: EUR 8.95

Shipping costs for express shipping and A Mail (CH)

  • Switzerland (A Mail): CHF 5.95
  • Germany (Express): EUR 29.95
  • Austria (Express): EUR 29.95
  • France (Standard): EUR 29.95
  • Belgium, Denmark, Luxembourg, Netherlands, Austria, Poland, Switzerland, Czech Republic: EUR 29.95
  • United Kingdom, Italy, Sweden, Slovakia, Slovenia, Spain, Hungary: EUR 35.95
  • Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Norway, Portugal, Romania: EUR 35.95


Please note that we are not responsible for any customs fees or currency fluctuations that may arise.

How long does it take for my order to be ready for shipment?


Your order will be shipped immediately and you will receive a shipping confirmation from us at the same time. If we receive your order before 2 p.m., it will usually be processed on the same day and is then ready for dispatch. Orders after 2 p.m. will be processed and made ready for dispatch the following day.



How soon will I receive my order?


You have to expect the following delivery times:

  • Switzerland (B Mail) : 2-3 working days
  • Switzerland (A-Post) : 1 working day (for orders before 2 p.m.)
  • Germany (standard) : 2-3 working days
  • Germany (Express) : 1 working day (for orders before 2 p.m.)
  • Austria (Standard) : 2-4 business days
  • Austria (Express): 1 working day (for orders before 2 p.m.)

  • France (Standard): 2-4 working days
  • France (Express): 1 working day (for orders before 2pm)
  • Belgium, Denmark, Luxembourg, Netherlands, Austria, Poland, Switzerland, Czech Republic (Standard): 2-4 working days
  • Belgium, Denmark, Luxembourg, Netherlands, Austria, Poland, Switzerland, Czech Republic (Express): 1-2 working days (for orders before 2pm)

  • United Kingdom, Italy, Sweden, Slovakia, Slovenia, Spain, Hungary (Standard): 2-5 working days
  • United Kingdom, Italy, Sweden, Slovakia, Slovenia, Spain, Hungary (Express): 1-2 working days
  • Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Norway, Portugal, Romania (standard): 3-8 working days
  • Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Norway, Portugal, Romania (express): 1-3 working days

Can I track my shipment?


For technical reasons, we cannot offer shipment tracking for all shipments, since packages up to a certain size are sometimes sent as post. In Switzerland, postal tracking is technically only possible for parcels . In Germany and Austria we can offer parcel tracking for all shipments with DHL.



Parcel tracking in Switzerland


If you order a package with more than 4 pairs of socks , we can currently send you the tracking number by email on request . Please send us an email to .

We are working on automatically providing you with the package tracking number in the shipping confirmation email as soon as possible .



Package tracking in Germany and Austria


In Austria and Germany we offer automatic shipment tracking for all orders. We will send you the tracking code for your package with your shipping confirmation email.


If you have any questions about your order, simply contact our Dilly Customer Support. You can reach us by mail . We will then contact you within 24 hours. We guarantee you a quick, direct and unbureaucratic solution to your request.

Returns

We promise a 100% satisfaction guarantee! 🥰


Did you imagine the socks differently? Did you choose the wrong pattern or color? Or are you not satisfied with the delivery for other reasons?


You have the right to exchange or return the ordered socks within 30 days of receipt of the delivery and to request a refund (excluding delivery costs).


There are only the following return regulations to be observed: The socks must be in perfect, original condition. More specifically, the socks, tag and packaging are unused and undamaged and the tag has not been removed from the socks.


Let us know your reason for returning and whether you would like an exchange or refund and we will process the return accordingly upon receipt. You bear the shipping costs incurred and the shipping loss risk yourself.



How long does it take until I get a refund of the invoice amount for a return?

As soon as we receive your returned Dilly item, we will refund the purchase price in full. This can take up to 30 days. But we are usually much faster.



You can find our return forms here: